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Consumer Court Complaints procedure

• Before filing a consumer complaint in court, an opportunity to remove defects in services and products must be given to the seller or service provider’s firm/company.
• Legal notice of 30 days must be served before filing a complaint in the court through a consumer lawyer, consumer court lawyer or a consumer law firm.
• Company, firm, managing director, managing partner names must be mentioned as an opposite party (OPs) along with their email id, mobile number, office, and residence address
• Defects in a product, delay in delivery of possession, excess demand of payment, breach of warranty must be written in detail in legal notice/ complaint case.
• Unfair trade practices, mental agony, harassment incidents must be explained in detail.

Documents required with Complaint

• Detailed Complaint
• Aadhar Card of the Complainant
• Invoices in the name of Complainant
• Warranty Cards
• Pictures of the defect, product, service agreement
• An agreement along with terms and conditions
• Proof of payments for product /services
• Job cards, repair slips, etc.
• Copy of Legal Notice sent earlier
• Vakalatnama / Power of Attorney

Steps in Consumer Complaint Case

• The complaint will be reviewed and shall be listed if there is no fault
• Preliminary arguments will be heard by the Honorable Bench and notice will be issued to all opposition parties.
• Summons will be delivered to all opposition parties along with a copy of the complaint
• On the next date, an opportunity to file a reply will be given to opposite parties.
• On the next date, an opportunity to file a rejoinder will be given to the Complainant
• Arguments will be heard on the next date. It is better to file written arguments in addition to verbal arguments in the Consumer Court.
• Judgment will be given with allowed, partly allowed, or dismissed.

Execution of Judgement of Consumer Court

• If opposite parties fail to file an appeal or do not pay the awarded amount within the prescribed period, the complainant can file civil execution u/s 25 or criminal execution u/s 27
• Notice or warrant shall be issued to the opposite parties to appear in Consumer Court.
• Opposite parties pay the awarded amount to the complainant.

Consult a Consumer Court Lawyer?

Free Legal Advice by best Consumer Lawyer in Chandigarh Zirakpur DeraBassi Mohali, Consumer Law firm. Consumer Court Complaint status could be seen from NCDRC