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Consumer Court Complaints procedure
- Before filing a consumer complaint in court, an opportunity to remove defects in services and products must be given to the seller or service provider’s firm/company.
- Legal notice of 30 days must be served before filing a complaint in the court through a consumer lawyer, consumer court lawyer or a consumer law firm.
- Company, firm, managing director, managing partner names must be mentioned as an opposite party (OPs) along with their email id, mobile number, office, and residence address
- Defects in a product, delay in delivery of possession, excess demand of payment, breach of warranty must be written in detail in legal notice/ complaint case.
- Unfair trade practices, mental agony, harassment incidents must be explained in detail.
Documents required with Complaint
- Detailed Complaint
- Aadhar Card of the Complainant
- Invoices in the name of Complainant
- Warranty Cards
- Pictures of the defect, product, service agreement
- An agreement along with terms and conditions
- Proof of payments for product /services
- Job cards, repair slips, etc.
- Copy of Legal Notice sent earlier
- Vakalatnama / Power of Attorney
Steps in Consumer Complaint Case
- The complaint will be reviewed and shall be listed if there is no fault
- Preliminary arguments will be heard by the Honorable Bench and notice will be issued to all opposition parties.
- Summons will be delivered to all opposition parties along with a copy of the complaint
- On the next date, an opportunity to file a reply will be given to opposite parties.
- On the next date, an opportunity to file a rejoinder will be given to the Complainant
- Arguments will be heard on the next date. It is better to file written arguments in addition to verbal arguments in the Consumer Court.
- Judgment will be given with allowed, partly allowed, or dismissed.
Execution of Judgement of Consumer Court
- If opposite parties fail to file an appeal or do not pay the awarded amount within the prescribed period, the complainant can file civil execution u/s 25 or criminal execution u/s 27
- Notice or warrant shall be issued to the opposite parties to appear in Consumer Court.
- Opposite parties pay the awarded amount to the complainant.